A case · integrating two technology centres
A slow, expensive centre. And not one person too many.
A multinational services group ran two technology centres, one in Madrid with around 180 people and one in Lyon with about 120. Lyon was slow and expensive, so much so that investment in new projects had been frozen, waiting to see whether it would turn around. From the inside it looked obvious that capacity was missing. Something else was going on: the two centres had been built separately, they reported differently, estimated differently and measured differently, and nothing could be compared with anything. What had to change was the management model, and the judgment behind each decision.
- Project costs
- −25%
- Redundancies, or replacements with cheaper profiles
- None
- Project investment, frozen until then
- Restarted
- Freed capacity absorbed by the other centre
- No headcount growth
In the end nobody left and nobody joined. What changed was that the two centres started measuring themselves against the same yardstick.